Avoiding an Identity Crisis

If your Hampshire email gets hacked the first step is to change your password; if the hacker changed your password that won’t work, but you can contact the IT Help Desk at 413.559.5418 for help in that case.

Once you have changed your password, check your email identities on Webmail. Your identity specifies the name that email recipients will see on messages sent from your account, as well as other information including the reply-to address. This is important because your account may have been used to send out messages designed to look like they came from someone else, and if the reply-to address has been changed then you may not receive responses to email that you have sent out.

To check your identity on Webmail:

  1. Log into webmail.
  2. Click on the Settings gear icon.
  3. From the “Settings” panel on the left choose “Identities.”
  4. If there is more than one identity listed, and you didn’t create them, select the bogus one and click on the “Delete” button at the bottom.
  5. Carefully check your main identity (which can’t be deleted), to make sure that the information is correct. If the Reply-To field is blank it will default to use the “Email” field, which is fine.

Keep in mind that even if you use Thunderbird or some other email client to access your email that your Webmail is still accessible to hackers when your password is stolen.