Welcoming (Back) Our New Telecommunication Technician

Please join us in welcoming our new telecommunication technician, Dan Cottle 05F, to the Hampshire IT team. We’re happy to have Dan, an alum who worked in the student diagnostic center when he was a Hampshire student, back on campus and working with us once again.

The telecommunication technician assists the network engineer in the design, construction and maintenance of the College’s campus network and phone infrastructure. The technician oversees physical network implementation; works closely with the campus electricians in planning the low voltage portion of new construction and renovations; and provides support and troubleshooting for VoIP ,POTS , CATV, and network infrastructure.

In plain and simple words, if you need a phone set up or some cable wired then Dan is your man. He’ll be assisting Josiah with network and phone related tasks around campus. Dan’s office is on the third floor of the library.

Our New Technology Support Specialist

Please join us in welcoming Gavin Lofland, our new technology support specialist in IT. Gavin will be responsible for configuring and maintaining public computer labs in the library and select locations around campus. He will provide primary support for the pay-for-print system in the library and computer system imaging, as well as take the lead role in the hiring, supervising, and mentoring of IT student workers in the student diagnostic repair center and public computer spaces. He will also provide back up to other IT support staff by troubleshooting, installing, and upgrading computer systems and software. Gavin’s office is located on the third floor of the library, behind the student diagnostic center.

The Latest Addition to our Team

Please join us in welcoming Becca Groveman, our new systems administrator, to our IT team. Becca will be working in collaboration with our senior systems administrator, Chris Kitzmiller, to provide support, maintenance, configuration, planning, upgrading, and implementation of the College’s server and storage infrastructure. Their office is located on the ground floor of the library, down the stairs from the library main office.

Hampshire IT Seeks Telecommunications Technician

Hampshire College, an independent, innovative liberal arts institution and member of the Five College consortium, is accepting applications for a telecommunications technician in the Department of Information Technology.

The telecommunication technician assists the network engineer in the design, construction and maintenance of the College’s campus network and phone infrastructure.  The technician oversees physical network implementation; works closely with the campus electricians in planning the low voltage portion of new construction and renovations; and provides support and troubleshooting for VoIP ,POTS , CATV, and network infrastructure.

A high school diploma or equivalent is required. Successful candidate must have skills in telephone, CATV and Ethernet network wiring installation, termination, troubleshooting and maintenance, or a demonstrated ability to learn these skills quickly.  A basic knowledge of Ethernet and phone network design, protocols and operating systems is desired; good working knowledge of network routing, phone switching, and other related skills a plus. Candidates should possess excellent written, verbal, organizational, and interpersonal skills; be able to maintain confidentiality; and have the ability to problem-solve, manage multiple priorities, and work independently. Applicants should be able to lift a minimum of 25 lbs and may require walking long distances, standing for extended periods, twisting, bending, reaching, and kneeling. A commitment to working with people from diverse backgrounds is essential. This position requires a valid driver’s license and successful completion of Hampshire College’s Defensive Driving Training Course.

This is a full time position. We offer a competitive salary and excellent benefits program. Please submit your cover letter, resume and names/phone numbers of three professional references via our website.

Hampshire College is an equal opportunity institution, committed to diversity in education and employment.

Apply online »

Hampshire College IT Seeks Technology Support Specialist

Hampshire College, an independent, innovative liberal arts institution and member of the Five College consortium, is accepting applications for a technology support specialist in the Information Technology department.

The technology support specialist configures and maintains general-use and specialized public computer labs in the library and select locations around campus. The specialist provides primary support for the pay-for-print system in the library and computer system imaging, as well as takes the lead role in the hiring, supervising, and mentoring of IT student workers in the Student Diagnostic Repair Center and public computer spaces. The technology support specialist provides back up to other Information Technology (IT) support staff by troubleshooting, installing, and upgrading computer systems and software.

A bachelor’s degree or equivalent is required with a minimum of 3 years job-related experience. Qualified candidate should have a broad knowledge of personal computer hardware and software, including Macintosh and Windows platforms. Previous experience with technology at an academic institution is highly desirable. Previous experience with creating and maintaining computer system images using Clonezilla, Deploy Studio or similar tools is strongly preferred. Applicant must possess strong interpersonal and organizational skills, be an excellent independent problem solver, and work well in a collaborative team environment. Candidate must be able to lift and carry boxes weighing a minimum of 25 pounds. A commitment to working with people from diverse backgrounds is essential.

This is a 12-month, 35-hour per week position. We offer a competitive salary and excellent benefits program. Please submit your cover letter, resume and names/phone numbers of three professional references via our website.

Hampshire College is an equal opportunity institution, committed to diversity in education and employment.

Tech Tip of the Week: The New Employee Computing Request Form has Changed

When you hire a new employee we ask you to fill out the New Employee Computing Request Form to ensure that IT prepares all the necessary resources. We’ve made some changes to the form; read on for details.

When a new employee starts we need to know what phone services to provide. You can now choose whether you will be using and existing phone number, requesting a new one, or have no need for a phone.

If you opt for an existing phone number you should be sure to specify the Voicemail Reset Date; this is the date on which all old messages will be deleted from voicemail and the passcode reset to the extension number.

If you have questions or problems filling out the form, please contact the IT help desk at helpdesk@hampshire.edu or 413.559.5418.

A Series of Workshops for Staff and Supervisors

Information Technology, Human Resources, and the Creativity Center are working collaboratively to identify training opportunities and other sessions that can help all of us at the College deal with the challenges of having more work than time.

The first initiative in this continuing series is a “Brainswarming: Looking at Workload” workshop on Thursday, December 5, 2013, in FPH Lounge from 10-11 am. At this innovative workshop, supervisors and staff can look at the issues around having more work than time to do it. Professor Tony McCaffrey will lead the session using a technique called “Brainswarming.” The Brainswarming process in this workshop will allow us to identify the broad spectrum of factors that come to play with workload issues, from organizational skills to supervisor prioritization of work to the College budget.

We encourage both supervisors and non-exempt and exempt staff to attend, whether you are struggling with your workload, see someone in your department or school who is, think you have some perspectives or ideas to share, or all of the above. Supervisors, please provide time for your staff to attend this valuable workshop.

If you would like to try Brainswarming and work to solve the question of how to get work done within the limits of a 35-hour work week, please plan to attend the workshop led by Tony McCaffrey on Thursday, December 5, 2013, in the FPH Lounge from 10-11 am. Please rsvp to hr@hampshire.edu by Monday, December 2 to let us know you will be attending.

Brainswarming borrows insights from how swarms of insects successfully solve problems together. Participants in this exercise learn how to generate ideas together without initially talking. Participants silently add Post-It notes to a special problem-solving graph that organically grows as contributions are added and finally becomes connected as solutions (or possible solutions) are matched to problems. Discussion then follows with the group of participants.

The great part about not talking during the initial part of Brainswarming is that it levels the playing field of all the participants as all ideas are generated and presented without one person or the loudest person dominating the direction of the ideas put forth.

More workshops:

An Intro to “Getting Things Done: The Art of Stress-Free Productivity” 

“Getting Things Done” is a methodology for staying organized while lowering stress at the same time. A little strategy goes a long way when there are not enough hours in the day!

IT invites exempt and non-exempt staff and their supervisors to an overview session of “Getting Things Done”- a system for keeping up with your tasks and lowering stress at the same time. We’ll go over the basic concepts and look at some tech tools to help you put them into place.

Presented by Bob Crowley, Ben Fellows, and Asha Kinney of IT
Thursday, December 12th, 10-11:30 a.m.
RSVP to asaklad@hampshire.edu

Agile Project Management: An Introduction to Scrum

You may be familiar with the concepts of traditional project management, and you may even be a very strong project manager. “Scrum” represents another very effective tool in your toolbox of project management techniques. For projects in which the requirements are continuously changing, you may need a more proactive project management approach.

The definition of “project” has a wide range – anything from making a sandwich to building a house constitutes a project. If you work on projects of any size and want to get tips on managing projects in a way that allows for moving targets and good “customer” relations, “Scrum” is for you.

We will use our time in class to work through the stages of a sample project.

Presented by Bob Crowley and Ben Fellows of IT.
Wednesday, January 15th, 10 a.m. – 12 p.m.
RSVP to asaklad@hampshire.edu