Too Many Cookies for The Hub?

We’ve heard from a few people who have had trouble logging into The Hub, receiving an error about too many browser cookies. We’re working on a fix from our side, but in the mean time it’s easy to free up cookie space in your browser.

In Firefox, select Tools→”Clear Recent History…” (In some recent installations of Firefox for Windows you may find this under Firefox→History.)
For “Time range to clear” select “Everything.”
Uncheck everything except “Cookies” and “Cache”.
Click “Clear Now.”

In Safari, select “Safari→Reset Safari…” (Mac) or “Edit→Reset Safari…” (Windows).
Uncheck everything except “Remove all Cookies” (Windows) or “Remove all website data ” (Mac).
Click “Reset.”

Select “Safari–>Empty Cache”, and confirm you want to empty the cache.
Internet Explorer
In Internet Explorer, select “Safety→Delete Browsing History…”
Uncheck everything except “Cookies” and “Temporary Internet files.”
Click “Delete.”

In Chrome, select “Chrome→Clear Browsing Data…”
For “Obliterate the following items from:” select “the beginning of time.”
Uncheck everything except “Delete cookies and other site and plug-in data” and “Empty the Cache.”
Click “Clear Browsing Data.”


96 hours is not that long of a time span!

Some of you may have noticed a small snow event in October.   Snowtober as we call it,  certainly tested Hampshire IT’s disaster planning.  I am happy to report that for the most part we managed to weather the “storm” with very little down time.   Our servers and services remained accessable to the outside world.  The  big problem was that the most everyone had no power so access was limited  once laptop batteries died and cell phones ran down.

I came across this interesting article at Gigaom  while doing research on cell tower backup systems.  You will be happy to  learn that we are in fact re-examining the short comings of Hampshire ‘s  Disaster Recovery plan as well as infrastructure shortcomings.    I hope to report back shortly on what the next steps will be .

In the mean time enjoy:  Gigaom

Bob C












Can’t Print? Check your Wireless Network

If you’re connected wirelessly and trying to access printing, servers, or Datatel, you’ve got to be on the “wallace” network.

We maintain two wireless networks on campus, “hampguest” and “wallace”. As you might suspect, “hampguest” is intended for guests to the Hampshire campus. It doesn’t require any registration process–anyone within range can connect–but we block off certain services. Unavailable services include printing, access to servers (including newmisserver), and Datatel.

The “wallace” network is for use by Hampshire community members only. Every device that uses “wallace” has to register with it once a year by providing a Hampshire login ID and password. This keeps access to it limited, and allows us to safely offer services on it that we wouldn’t want to open up to the general public.

Sometimes, though, Hampshire computers might pick up the “hampguest” signal instead of “wallace.”. This can happen implicitly (the computer automatically connects to it because it’s first in the list of wireless networks available) or explicitly (the user might choose it from a list of available networks). If this happens to you, you might not notice until you tried to access one of the restricted services; the error message wouldn’t tell you that you’re on the wrong wireless network, it would just indicate the service is unavailable.

So, next time printing, Datatel, or access to a server isn’t working for you on campus, if you’re working wirelessly check what network you’re using. If it’s “hampguest”, switch over to “wallace”.


Recap on Moodle Lunch

Yesterday we had a lunch discussion session about how faculty at Hampshire are using Moodle. About 18 faculty attended and I think we all learned something, myself included! Here are my notes on what we discussed.

Forums are often being used as before-and-after enhancements/additions to in-class discussion. Several faculty reported that they have students respond to readings or other material BEFORE it gets discussed in class, so the instructor can see which questions need to be addressed, which DON’T, and what the general trend of interest is. Most instructors required the students to complete their posts a couple days before the class, to give them a chance to review and prepare.
Continue reading “Recap on Moodle Lunch”


Six Signs it’s a Scam

It must be phishing season–several examples of scam emails have come my way this week. Here are six clues to look for to figure out if it’s legit Hampshire email.

Those of you who have been here a few years will remember how many scam emails we used to get. That number has gone way down, largely thanks to the efforts of our System Administrators. There are always going to be holes in our net, though, so one or two phish may find it to your inbox. Here are some things to watch for:

  1. The email is from someone not at Hampshire. We send out our own warning messages, and they’ll always come from an address including “”.
  2. The email contains links to “hidden” web addresses. If you see a link to a website in email, put your cursor over the link without clicking. While the blue link text can say whatever it wants, if you look down at the bottom of the window you can see where it’s really going to send you to. We always show you exactly where we’re sending you, so the two should match; but even if they don’t, the real location would always be “”.
  3. The email wants you to go to a website because you’re over quota. If you’re over quota, just start deleting, no need to go off to any website other than Webmail!
  4. The email sends you someplace other than to change your password. If your account is indeed “locked” (which is a pretty rare thing), the page at will tell you that and instruct you to call us.
  5. The email mentions the wrong quota size. Our email quota is 2.5GB. That may change, but you can always see what it is and how close you are to it by logging into Webmail at It’s right there at the top of the window.
  6. The email contains gross grammatical errors. Not that we use the queen’s English or anything, but we can usually string together a group of words that include a subject and a predicate. This is becoming less of an issue, though, as the scammers get more sophisticated.

If you’re unsure about an email after scanning it for signs, give us a call or send it our way. We’ll be able to tell you for sure. The Hampshire College Helpdesk can be reached at, or x5418.


People Block & Participants List

A lot of people really like the “Participants” list in Moodle- check it out if you haven’t already. It’s linked to in the “People” block.

You can see a list of your students (with pictures) so it’s handy for matching faces & names. You can also see what their home campus is, and when they logged in last.

Click the name of a student, and you can get even MORE information: their other courses, a condensed view of their forum posts, recent activity, etc.

A useful feature of this view is that you can leave notes within a student’s profile, with different options for privacy. Notes can be viewable by all teachers on Moodle (Site Note), all teachers in your COURSE (Course Note), or just by YOU (Personal Note). We recommend keeping these notes private by using only the Course or Personal notes.

These notes are a handy way to prepare for evaluations or record progress.

Here’s a video about using the features of the People block and participants list.