What’s New with OneCard Dining?

Over the course of the summer, Hampshire IT undertook the project of implementing a new dining system across all campus dining locations.  Here’s what that means for students, staff and faculty.

Locations

All students, faculty and staff may use their OneCard in four dining locations this year:

  • Dining Commons
  • Bridge Cafe
  • Kern Kafe (new!)
  • Mixed Nuts (new!)

Payment Methods

You now have flexibility how to pay for food, depending on location:

  • Full or Block meal plans can be purchased by students and employees and used at both the Dining Commons and Bridge Cafe.
  • Cafe Card or “flex dollars” can be used at any location.
  • Cash and Credit Cards can be used at any location.

How do Cafe Card/Flex Dollars Work?

Students and employees have the ability to add money to their OneCard and then use that money at any dining location.   All students start with $155/semester as part of their enrollment at Hampshire. Once your money is spent, you can choose to add more money simply by going to TheHub, logging in and selecting “Make a Payment”.

Additionally, employees have the benefit of payroll deduction.  Instead of proactively adding money onto their OneCard, employees just need to swipe their OneCard at any location and the cost of that transaction will be deducted from your next paycheck.  There’s nothing to setup – just swipe and go.

Bridge Cafe Meal Equivalents

Bon Appetit has created Meal Plan Equivalents at the Bridge Cafe. This means for those on a Full or Block meal plan you can choose to eat a lunch in the Bridge instead of the Dining Commons.  You need to check with the Bridge to see what options they have available day-to-day for the meal plan equivalent as it may change.

Dining Commons Meal Periods

If you dine using a Full or Block meal plan, please note that you can eat as much as you’d like while in the Dining Commons.  However you may not enter, leave and re-enter the building multiple times during the same meal period.

More!

With our new dining system in place you have more locations, more options, more payment methods.  Go checkout the coffee in Kern.  Sample some of the options in Mixed Nuts.  Eat lunch in the Bridge.  Enjoy dinner in the Dining Commons.

New to Hampshire? IT Tips.

If you’re new to the Hampshire campus there are a few things we know might trip you up. Here are some of the issues that we typically see problems with at this time of year.

Having Trouble Printing?
As you may have noticed, Hampshire has several wireless networks; knowing which is appropriate to connect to can help avoid problems accessing services. In order to print or access file servers you must be using either Wallace or Eduroam, or be plugged into the Ethernet. For details on the Eduroam network see https://www.hampshire.edu/it/connecting-to-eduroam-at-hampshire .

Smart Phone Not Accessing the Internet on Campus?
If your smart phone seems to lose internet access as soon as you set foot on campus, it may be that it is trying to connect to the Wallace network but hasn’t yet registered with it. You have a choice: choose the Hampguest network instead, or register your phone with Wallace by using its browser to go to https://netreg.hampshire.edu . Note that if you choose Hampguest instead of netreg’ing, you may find that it switches back to Wallace on occasion all on its own.

Can’t Log into The Hub?
If you are having trouble logging into The Hub and you’re new to Hampshire, it might be because you haven’t completed the short FERPA (Family Educational Rights and Privacy Act) training video and quiz. To take the quiz go to https://hamp.it/FERPA. If you’re not new to Hampshire we encourage you to take it anyway–and we promise it is quick and painless.

New Email Account not Working?
If you have a new email account but you can’t seem to get your email, did you accept the AUP (Acceptable Use Policy) at https://password.hampshire.edu? While you’re there, change your password to something you will remember, and then set up your security questions.

Want to Forward your Hampshire Email to Another Email Account?
Faculty and students sometimes prefer to receive personal and Hampshire email in one place. If that sounds like you, you can set up forwarding by going to https://password.hampshire.edu and selecting “Email Settings.” Just make sure that you pay attention to messages telling you that it’s time to change your password–you have to do that once a year–and at that time go back to https://password.hampshire.edu.

Not Sure if an Email Message is a Scam?
When critical announcements are made to the entire campus, they are both posted on the Intranet and emailed to faculty, staff, and/or studnets directly from the announcement system. You can verify authenticity of these messages by checking https://intranet.hampshire.edu. You should also know that to change your password or check your email quota we would only ever send you to https://password.hampshire.edu. Just remember that web address & type it into your browser if you ever want to check the status of your account–anywhere else is a scam.

Have a Scam Email You Think You’d Better Share with IT?
Scam emails can be sent to phishbowl@hampshire.edu, which will bring them to the attention of the system administrators.

Need IT Help?
The IT Help Desk is staffed M-F from 8:30 a.m. – Noon, and 1 – 4 p.m. If you need immediate assistance give a call to 413-559-5418. For non-emergencies you can email helpdesk@hampshire.edu. To enter an IT ticket go to https://thehub.hampshire.edu.

Looking for Amazing Tech Tips on a Weekly Basis?
Or just need some help falling asleep at night? Watch this space.

Changes to Eduroam

If you have previously connected to Eduroam, we want to let you know about a change that may require your attention. If you’ve never connected to Eduroam, time to find out about it.

About Eduroam

If you look at the wireless networks available to you on campus, depending on where you are you may see one called “eduroam”. Eduroam gives you access to the Hampshire network just as if you chose Wallace or Gromit. But the really cool part about Eduroam is that if you travel to many other campuses–including all of the five colleges–you will see Eduroam as an option there; if you connect via Eduroam at Hampshire first, then you will be able to connect to Eduroam at any other campus that supports it.

Connecting to Eduroam for the First Time

The first time you connect to Eduroam you must be on the Hampshire College campus network. You can find full instructions at https://www.hampshire.edu/it/connecting-to-eduroam-at-hampshire, but a few salient points:

  • Eduroam does not work on Macintosh computers that are running system 10.6 or earlier.
  • Connecting to Eduroam on Windows 7 takes a little more work than on other systems.
  • When you get to the point of entering your username and password to use Eduroam, you must enter your username and include “@hampshire.edu”.

Eduroam and Certificates

When you read about setting up Eduroam you will come across the word “certificate.” Certificates are special electronic documents that guarantee your computer is connecting to the service that is who and what it claims to be, and also encrypt your data in transit. Before your computer connects to Eduroam it will first want to check that Hampshire’s Eduroam certificate is valid; this includes that it was generated by a trusted authority, and that the certificate has not expired.

Hampshire’s Eduroam Certificate

Hampshire’s Eduroam certificate is expiring soon, but we have generated a new one that will be valid for 5 years. This certificate will be installed on your computer when you first connect to Eduroam at Hampshire.

Read This if You Have Already Connected to Eduroam Before

If you have previously used Hampshire’s Eduroam service, your computer installed a version of the certificate that is expiring shortly, and you will need to update the certificate on your computer. In many cases this will be simple–the next time you connect to Eduroam you could receive a message telling you that there is a new certificate, and all you have to do is make sure it has the correct serial number and accept it.

On Windows 7 this process is more complicated. You should run the Eduroam setup program at https://hamp.it/eduroam. In most cases this will work smoothly, but if you find that your computer will not connect to Eduroam after doing this, please contact the IT Help Desk at 413.559.5418 or helpdesk@hampshire.edu.

If you are using Macintosh OS 10.10 (Yosemite) or older, you must first remove the old certificate from your computer.

  1. From the “Go” menu in the Finder select “Utilities.
  2. Double-click on “Keychain Utility.”
  3. With “login” selected on the top left, choose “Certificates” from the bottom panel on the left.
  4. Find the certificate named “lelantos.hampshire.edu” that has the serial number “00 C2 E2 D0 66 98 48 BD C2”. You can see the serial number by double-clicking on the certificate and checking out “Details.”
  5. Once you have verified that you have the right one, select “Delete” from the “Edit” menu.
  6. Quit Keychain Utility and try connecting to Eduroam . You will receive the new certificate – ensure that it is issued by Hampshire College Certificate authority and has the serial number 00 C2 E2 D0 66 98 48 BD CF and then accept it – and you should be all set for 5 years.

Google Apps for Education at Hampshire

What if you could easily share a document with a co-worker, Five College colleague, committee member, or student?

What if you could both edit the document at the same time, roll-back to previous versions, and never have to worry about what machine that document is stored on?

Welcome to Google Apps for Education.

Hampshire College is joining our Five College partner schools and rolling out Google Apps for Education, joining the over 40 million worldwide users.

Google Apps for Education offers many features that will benefit the Hampshire community:
Unlimited Storage: Google Drive offers unlimited storage for files and folders.

Collaborate: When you share a Google Docs file, all your collaborators can view and edit the file simultaneously. While this is currently possible using personal Google accounts, having a Hampshire-specific account will make it much easier to find the people you want to share with. You will no longer have to collect gmail addresses from Hampshire collaborators and will be able to simply use their Hampshire email addresses.

Share files: You can easily share any file on your Google Drive with anyone else who has a Google account.

Large file transfers: Most email systems (such as the College’s) limit the size of file attachments, but Google Drive lets you share files of any size.
Web Conferencing: Google Hangouts allows for web conferencing with up to 15 participants.

You can now access the following services with your Hampshire login: Google Drive (including Docs, Sheets, Slides, Forms, etc); Hangouts; Groups; Maps; YouTube, and more.

Some Google services will NOT be available, however. After careful review of both Gmail and Calendar, Hampshire College’s Information Technology department has determined that both Gmail and Calendar at this time are not products that we feel provide the level of performance, support, data privacy, or data retention that the College requires. We will continue to monitor enhancements to these products as well as new offerings in the Google Apps for Education suite for future deployment possibilities.

If you have been using an older Google Drive account with your @hampshire.edu email address or Hampshire alias as your login, you must first create a new Google account with a different email address in order to retain your files. Please visit the Transferring Google Drive page here: https://www.hampshire.edu/it/transferring-google-drive-to-a-new-google-account.

To get started using Hampshire’s Google Apps, please visit: https://www.hampshire.edu/it/google-apps-for-education-at-hampshire

Let us know how it goes! We have a feedback form for these services: http://goo.gl/forms/eBix5dw7ILlX4PzS2

What’s in a name?

Certain characters in file and folder names can cause problems. Here’s a list of characters to avoid when saving documents, especially when sharing files or storing on a server, such as Patterson:

< (less than)
> (greater than)
: (colon)
” (double quote)
/ (forward slash)
\ (backslash)
| (vertical bar or pipe)
? (question mark)
* (asterisk)

If you do use one of these characters in a file that is stored on a server, Windows users (and some Mac users, depending on how they connect) will see a “mangled” filename instead–yes, that is the technical term for it, and in this instance it really fits. As an example I just named a file “MangleThis?.docx” from my Mac, but when I look at it from a PC it is named MX8WX9~I and has the wrong icon. Not pretty.

Never 10!

Microsoft has been a bit aggressive pushing Windows 10 down on Windows 7 home users. If you have a personal computer running Windows 7 and don’t want to upgrade to Windows 10, a handy little utility will block it.

Hampshire-owned computers are running a version of Windows 7 that is not being targeted for upgrades to Windows 10, but most home computers will be automatically updated sooner or later. If your computer is relatively new and you are not averse to change, Windows 10 could be a nice change–but if you have an older computer or aren’t comfortable re-learning how to do tasks you now do without thinking, Never10 might be just the ticket.

Never10 is a utility that disables settings that allow the install of Windows 10; after you install Never10, other Windows updates will still come through, but your computer will not upgrade to Windows 10 unless you use Never10 to reverse the action.

To use Never10:

  1. Go to https://www.grc.com/never10.htm and click on the green “Download Now” button below the screen shots.
  2. Once it is downloaded, run it.
  3. If you find that Windows 10 upgrade is enabled, click on “Disable Win10 Upgrade.” If there have already been some files installed you can choose “Remove Win10 Files” to reclaim the disk space used. If you get the message “An older Windows Update is installed on this system,” you can install updates and then disable the upgrade.

To re-enable the Win10 upgrade, just rerun the Never10 utility.

If by chance Windows 10 gets installed on your computer automatically and you want to revert to Windows 7, Microsoft does give you 31 days to change your mind and un-install it–just use the Settings app and choose Update & Security > Recovery.

TheHub Maintenance Window Changing

Greetings!

With the inception of TheHub in 2002, we established two maintenance windows when TheHub was unavailable:

  • Every Tuesday evening from 7-9 p.m.
  • Every evening from 3-6 a.m.

The purpose of these windows is to perform necessary maintenance such as installing software and security updates, perform backups on servers, and occasionally upgrade servers.

Ch-Ch-Ch-Changes

With all respect to David Bowie, “I still don’t know what I was waiting for…” Over the course of the last 14 years, many things have changed.  Our servers have been replaced and are faster. Our databases are more robust and allow some maintenance operations while they are in use. Our web servers can handle loads that weren’t possible in 2002.

In short, we don’t need the same amount of downtime to maintain TheHub that we did back in 2002.

New Maintenance Windows

In April 2015 we ended the weekly Tuesday maintenance window completely. We can accomplish much of what we need to do with users logged in and using TheHub. On occasion we may need to have a short maintenance period, but we’ll announce it in advance and we don’t need it every week.

New this month (June 2016), we are shortening the evening maintenance window to 3am-5 am. We hope that this offers more support to those who like to work earlier in the morning. Likewise we will continue to re-evaluate our processes and look to further shorten or eliminate this window in the future.