If you’re having problems with your personal computer at home, the Student Diagnostic Center is a great, free resource. The Sudent Diagnostic Center is available for students, faculty, staff, and alums. The Student Diagnostic Center may be able to help you recover your work before you send your Mac or PC for repair, even if it’s still under warranty.
What We Can Do:
- We will make every effort to save all of your school, work and other important data. We have data recovery software that can often pull files from damaged hard drives.
- We can remove Spy-ware, Ad-ware, Pop-ups, and Viruses from your computer.
- We can resolve Windows and Macintosh configuration issues that are creating problems on your computer.
- Upgrade important software on your computer to make your system functions the way it’s supposed to.
- Occasionally work small miracles and save your data from a dead computer.
- Give you software that you do not have.
- Fix hardware problems for computers under warranty.
- Give you a new copy of Windows.
The DC is located on the third floor of the Library, turn right as you step out of the elevator, then a quick left & it’s on your left. The direct telephone number is 413-559-6602. Before you bring in your computer, please know a few things:
- We are normally open from 9 a.m. to 5:00 p.m., Monday – Friday (we’re just getting up to speed for the semester, so the hours might be a little quirky). If the door is closed during working hours try knocking anyway, and a staff member might be able to help. You cannot pick up or drop off your computer any time other than within these hours, so you probably shouldn’t bring in your computer at 4:30 p.m. on a Friday evening unless you don’t mind it sitting in our office all weekend.
- If you have a laptop computer, please bring the power supply for your laptop.
- If you have a desktop computer, we do not need you to bring any cables at all. Just bring in your tower. We have a hand cart that you can borrow as long as you leave us ID.
- Make sure you have all the disks that came with your computer and software. If we need to reinstall your operating system, we need to have the install disks to reinstall software.
- Check your warranty information. Remember, we cannot fix some computer problems when the computer is still under warranty.
You can contact the SDC at firstname.lastname@example.org, or give them a call at 413-559-6602.
Our Tech Discounts page (Hampshire login required) has links to get you a free copy of Microsoft Office 365 as well as Adobe Suite Creative Cloud apps for less than $10 per year. Check out the discounts on wireless service and computer purchases as well.
We have heard from several students who are having trouble accessing the https://netreg.hampshire.edu page, and are therefore blocked from using our wireless networks. The problem is often related to either DNS or proxy settings on the computer. The IT help desk can set up an appointment with you to help out–just email email@example.com or call 413.559.5418. You can also take your chances dropping by the Student Diagnostic Center on the 3rd floor of the Library, but we’re not fully staffed so the hours are limited.
Also, remember that you have to register every device that you want to use on the wireless network. This includes phones, tablets, and internet TV devices. If you’re having trouble, start by contacting the help desk or student diagnostic center.
We are thrilled to announce that faculty and staff are eligible to purchase a subscription to Adobe Creative Cloud for only $9.75 annually.
Our new license for Adobe Creative Cloud allows one copy of the entire suite of products for a nominal annual fee. This includes:
After Effects® CC
Adobe® Premiere® Pro CC
Adobe Muse’ Pro CC
Acrobat® XI Pro
Adobe Audition® CC
Flash® Builder® Premium
Flash Professional CC
Media Encoder CC
Edge Animate CC
Edge Code CC (preview)
Edge Reflow CC (preview)
To take advantage of this offer go to https://intranet.hampshire.edu/techdiscounts and use the “OnTheHub” link at the bottom of the page. Once you’re at that page, click on the “Faculty/Staff” tab and go to the “Adobe” section.
Do not purchase Microsoft Office from this site, since you can get it for free using the link on the tech discounts page.
Please join us in welcoming Kevin Wiliarty, our new senior web programmer in IT. Kevin is joining our small team of web programmers in Applications and Web Services that is responsible for technologies supporting the web presence of the College. Kevin comes to us with a great deal of experience in higher education, including active participation and development in the Collaborative Liberal Arts Moodle Project (CLAMP) community. He’ll be kicking off this summer with an upgrade to Hampshire’s Moodle installation.
Please join us in welcoming Vincent Abruzzo, our new web programmer in IT. Vince is part of a small team of web programmers in Applications and Web Services that is responsible for technologies supporting the web presence of the College. These responsibilities include recommending, installing, maintaining and administering content management software and supporting users in a decentralized content model; and recommending, installing, maintaining and administering learning management software and working with the technology for teaching and learning staff to support instructional technology needs. We are also responsible for designing and developing new database-driven web applications in addition to maintaining and enhancing existing ones; performing quality assurance testing to ensure cross-platform and cross-browser compatibility; resolving structural problems; and providing technical support for various web sites and services.
Hampshire College, an independent, innovative liberal arts institution and member of the Five College consortium, is accepting applications for a network engineer in its Information Technology Department.
Reporting to the Director of IT Infrastructure, the network engineer will plan, design, upgrade and troubleshoot local and wide area network infrastructure, including routers, firewalls, switches, gateways, wireless access points and controllers; DNS servers; DHCP servers; and related hardware, software, and services. The engineer will supervise the work to the cabling plant; and will work closely with the campus electricians and the Director of IT Infrastructure in planning the low voltage portion of new construction and renovations, as well as the systems team to implement services and monitoring as required. The engineer will manage the College’s telecommunications services including telephone and voicemail systems and voice services. This position may be required to work nonstandard hours in order to complete off-hour upgrades and maintenance, and will be on-call 24/7/365 for College systems and networking issues unless otherwise arranged.
A bachelor’s degree or equivalent with a minimum of five years of job-related experience is required. Qualified candidate must possess an extensive knowledge of Ethernet and phone network design, protocols and operating systems. An extensive knowledge of network routing, phone switching, and other related skills is also required.
This is a full time, 12-month benefited position. We offer a competitive salary and excellent benefit program. Please submit your cover letter, resume and names/phone numbers of three professional references via our website at https://jobs.hampshire.edu/
Hampshire College is an equal opportunity institution, committed to diversity in education and employment.