If you’re new to the Hampshire campus there are a few things we know might trip you up. Here are some of the issues that we typically see problems with at this time of year.
Having Trouble Printing?
As you may have noticed, Hampshire has several wireless networks ; knowing which is appropriate to connect to can help avoid problems accessing services. In order to print or access file servers you must be using either Wallace or Eduroam, or be plugged into the Ethernet. For details on the Eduroam network see https://www.hampshire.edu/it/connecting-to-eduroam-at-hampshire .
Smart Phone Not Accessing the Internet on Campus?
If your smart phone seems to lose internet access as soon as you set foot on campus, it may be that it is trying to connect to the Wallace network but hasn’t yet registered with it. You have a choice: choose the Hampguest network instead, or register your phone with Wallace by using its browser to go to https://netreg.hampshire.edu . Note that if you choose Hampguest instead of netreg’ing, you may find that it switches back to Wallace on occasion all on its own.
Can’t Log into TheHub?
If you are having trouble logging into TheHub and you’re new to Hampshire, it might be because you haven’t completed the short FERPA (Family Educational Rights and Privacy Act) training video and quiz. To take the quiz go to https://hamp.it/FERPA . If you’re not new to Hampshire we encourage you to take it anyway–and we promise it is quick and painless.
New Email Account not Working?
If you have a new email account but you can’t seem to get your email, did you accept the AUP (Acceptable Use Policy) at https://password.hampshire.edu? While you’re there, change your password to something you will remember, and then set up your security questions.
Want to Forward your Hampshire Email to Another Email Account?
Faculty and students sometimes prefer to receive personal and Hampshire email in one place. If that sounds like you, you can set up forwarding by going to https://password.hampshire.edu and selecting “Email Settings.” Just make sure that you pay attention to messages telling you that it’s time to change your password–you have to do that once a year–and at that time go back to https://password.hampshire.edu.
Not Sure if an Email Message is a Scam?
When critical announcements are made to the entire campus, they are both posted on the Intranet and emailed to faculty, staff, and/or students directly from the announcement system. You can verify authenticity of these messages by checking https://intranet.hampshire.edu. You should also know that to change your password or check your email quota we would only ever send you to https://password.hampshire.edu. Just remember that web address and type it into your browser if you ever want to check the status of your account–anywhere else is a scam.
Have a Scam Email You Think You’d Better Share with IT?
Scam emails can be sent to firstname.lastname@example.org , which will bring them to the attention of the system administrators.
Need IT Help?
The IT Help Desk is staffed M-F from 8:30 a.m.-noon, and 1-4 p.m. If you need immediate assistance give a call to 413.559.5418. For non-emergencies you can email email@example.com or enter an IT ticket by going to TheHub.
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