Accessing Voicemail from Off-Campus

It can be a little tricky to access voicemail features–changing your message, for instance–from off campus. Here’s how to do it.

  1. Dial 413.559.6901 to access the voicemail system. You can also dial 413.559.6900, but once it connects you must first press the pound/hash key (#) before continuing to step 2.
  2. Enter your extension number.
  3. Wait until you hear your message start to play and then press the * key.
  4. Enter your voicemail 4-digit passcode.
  5. You should now be in the standard messaging prompts, able to change your voicemail messages. Note that you cannot turn off an extended absence greeting from an outside line.
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29. January 2015 by Kate, School Support Specialist
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IT Policies

Want to know whether streaming video in a class is fair use? Curious if you’re sufficiently protecting Hampshire data? Having trouble sleeping at night? If you answered “yes” to any of these, check out the IT policies page.

You’ll find policies covering:

Check it out–your insomnia can be a thing of the past.

15. January 2015 by Kate, School Support Specialist
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Pre-holiday Checklist

Here’s a quick run-down of our recommended steps before heading off on your well-deserved winter break.

  • Turn on an automated email response. Go to , select “Email Settings,” turn on your Vacation Message, and enter the details. If you use the “Vacation after” and “Vacation until” settings you can do this in advance and don’t have to remember to turn it off after break. Remember to include your standard signature in the message body–it won’t automatically be entered.
  • If you’re close to your email quota, make some room in your inbox. While you’re at the password page look at the quota usage on the first page. If you’re 90% or higher, take a few minutes to get it lower.
  • The password page also shows you how long you have until your password expires. If it’s going to expire over break, my condolences. There’s really no easy answer in that case, you should change it before it expires and you’ll just have to hope that you can remember it when you return. If by chance you forget it you can use the forgotten password link on the password login page.
  • If you receive phone calls from off campus or are taking extra time off, put an extended absence greeting on your phone. Dial into voicemail, use “8” to “change user options,” then follow the prompts. One thing to be aware of is that when you have an extended absence greeting your callers are unable to leave messages; if that’s critical, the other option is to change your primary greeting. Either way, put a sticky note on your phone to remind yourself to switch it back when you return from break.
  • Shut down your computer. To save power, do a complete shutdown of your computer before leaving campus.
  • Consider unplugging your computer. If there is a power outage during break, your computer is at risk of being damaged by a power surge when power returns. We recommend unplugging your computer to avoid this.

Have a wonderful break!

18. December 2014 by Kate, School Support Specialist
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Expired Password? Do not Worry

If you’re like me, you like to wait until the last possible moment to change your HampNet password. I always dread the week or two when my fingers don’t just fly automatically over the keys as I log into Hampshire services.

If you’ve procrastinated a little too long and your password expired, don’t worry, you can still change it on your own: just go to and use your expired password to log in. This is the only place an expired HampNet password will still work.

If you still have trouble changing your password you can contact the Help Desk at or 413.559.5418

12. December 2014 by Kate, School Support Specialist
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Customizing your Directory Listing

The Hampshire Directory lets you customize information that’s displayed about you. Check it out!

To change your Preferred Name, Personal Pronoun, or Display Name:

  1. From your browser go to
  2. Use the button on the top right to log in.
  3. Click on the “Preferences” tab.
  4. From the panel on the left, click on “Name/Pronoun Preference.”
  5. Acknowledge the policy by clicking on “Proceed to enter Preferences.”
  6. Enter any changes you’d like to your preferred name, your displayed name, and your personal pronoun.
  7. To save changes you’ve made, click on the “Save Form” button. Changes may require approval before they are implemented.

To change Directory Preferences, which include whether your photo is shown in the Directory, your office address, phone number or personal website:

  1. Follow steps 1-3 above to log into the Directory and go to the Preferences tab.
  2. On the panel to the left, select “Directory Preferences.”
  3. Enter any changes you’d like for displaying your photo, fax number, office location, phone extension or personal website.
  4. Click “Save Form” to submit the changes.
  5. Click on “Logout” when you’re done.

04. December 2014 by Kate, School Support Specialist
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Eduroam Now Available at Hampshire

Eduroam is a network used at many educational institutions, including each of the Five Colleges, and is now available at Hampshire. If you set up your computer to use it here, you will be automatically joined to it when you visit a participating campus.

Setting up Eduroam on supported platforms is easy, but you have to set it up at your home institution before you can use it at another campus. Set it up now and the next time you’re at a participating campus you’ll be able to use their network with no hassle.

More information and instructions »

02. December 2014 by Kate, School Support Specialist
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Recognizing Laptop Battery Problems

Laptop batteries can be dangerous if they start to expand. There’s one symptom that indicates battery expansion in Mac laptops that is often ignored. Do you know what it is?

What Causes a Battery to Expand?
There are several reasons that a battery might expand. The most common are a battery defect, exposure to extreme heat, and overcharging. Battery manufacturers try to safeguard against these conditions, but there are occasionally problems nonetheless.

Signs to Watch For
The MacBook battery is right under the trackpad, and the first sign of an expanding battery can be that the trackpad clicker stops working. We have seen this mostly in older white MacBooks, but it could also happen with a MacBook Pro.

Another sign of an expanding battery can be that the computer doesn’t sit flat on a surface anymore. Examination of the bottom of the computer can reveal a bulging battery. We recently saw a MacBook Pro with an expanding battery that warped the metal cover so much that it popped out, detaching from the screws that held it in place.

What to do if you Suspect your Battery is Expanding
Laptop batteries are dangerous if punctured, and if one starts to expand you should take steps to properly dispose of it. If it’s a Hampshire owned computer put in an IT ticket and we will handle diagnosis, removal, and disposal. If it’s a personally owned device we do not recommend trying to remove it yourself–bring it to an authorized repair center, where they should have safety equipment to make sure that there are safeguards in place in case of a puncture. In no instance should you dispose of the battery in your normal trash–if you have a battery that is already out of your computer, please bring it to your hazardous waste disposal site or a responsible collection center such as Best Buy.

20. November 2014 by Kate, School Support Specialist
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