Tech Tip of the Week for Staff and Faculty: Having Trouble Printing?

If you’re having trouble printing on the wireless network, check that you’re using “wallace” and that you’ve registered with the network.

There are several wireless networks on campus, including “hampguest”, “gromit”, and “wallace”–but only wallace will allow printing for staff and faculty. If you aren’t having success printing to one of the campus printers:

  1. Check that your wireless network is set to “wallace”.
  2. Once you’re on wallace, use Firefox (or any web browser) to verify that you have network access. If you’re prompted to register for the Hampshire network, enter your username and password, then wait a few minutes. Once you can visit web pages again, try printing.
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04. September 2014 by Kate, School Support Specialist
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Tech Tip of the Week: Stop Sneaky Software from Slipping In

When you install 3rd party software or updates there will sometimes be add-ons bundled in with it. Stay alert when installing to keep your computer from getting bogged down.

The problem
Oftentimes perfectly legitimate software installations and updates–Adobe Reader, Oracle Java, etc.–will include with them an option to install virus protection software or browser toolbars. The virus protection software conflicts with Hampshire’s virus protection, and should never be installed. The toolbar add-ons take up space in the browser and often change your default search engines; don’t install these, either.

Common Culprits
We regularly see McAfee Security Scan, Norton Security Scan, MacKeeper and the Ask Toolbar installed on computers on campus; we do not recommend any of these utilities. Each of these programs can slow down your computer or cause unexpected behaviors.

How to Keep from Installing “Extras”
There are a few simple steps to keep extra software from slipping in:

  • When you download an application like Adobe Reader from a website, look carefully at the options. If there’s a checkbox for additional software, deselect it before downloading.
  • When you install software or updates, read the screens carefully, looking for check boxes that indicate they’ll install extras. Deselect anything that’s not the specific program you intended to install, and anything that indicates it will change your searching or browsing settings.
  • Sometimes installers will have a “Custom” install option; if they do you should always select it so you can review the options that are being installed. Deselect anything that’s not the specific program you intended to install.

How to Remove Things Accidentally Installed

Removing Firefox Add-ons
If you find that you’ve accidentally installed a toolbar or other browser add-on, in Firefox it’s easy to get rid of it:

  1. From the Tools menu select “Add-ons.”
  2. Click on “Extensions”, and then disable any that are suspicious.
  3. Click on “Plugins”, and do the same.
  4. Close up the Add-ons tab or window, quit and restart Firefox and you should be all set.

If you’ve accidentally installed anti-virus or other non-browser additions you can remove those, too.

Removing PC Extras

  1. From the Start Menu (or Windows Button), select “Control Panel.”
  2. Select “Add or Remove Programs” or “Programs and Features” (if you don’t see one of those choices, first change the menu selection from “Category View” to “Small Icons”).
  3. Look for items that you didn’t add, like McAfee or Norton AntiVirus. Select the program you want to remove, and click on “Remove.”
  4. When you’re done, close up the windows and restart your system.

Removing Mac Extras

    1. In the Finder, from the Go menu select “Applications.”
    2. Look for applications that you didn’t add, like McAfee or Norton AntiVirus. Select the program you want to remove, and drag it to the trash.

Some programs are stored other places and start up automatically when you start your computer. If this seems to be the case:

  1. From the Apple Menu select “System Preferences.”
  2. Click on “Users & Groups.”
  3. If the padlock on the lower left is closed, click on it and then enter your password when prompted.
  4. Select “Login Items” from the tab at the top.
  5. In the list, look for items that you want to keep from starting up. If you see one you want to remove, click on it and then use the “-” button on the bottom left to remove it from the list.

21. August 2014 by Kate, School Support Specialist
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Moodle Upgraded to 2.6

In order to keep up with security updates, feature additions, and improvements, we’ve upgraded Hampshire Moodle installations to version 2.6. The highlights of the changes include:

  • A new, Hampshire-branded, responsive theme/design.
  • A new format that allows for collapsing and expanding sections in a course/site.
  • A new text editor.
  • Editing icons switched to a menu.
  • A new feature for annotating PDFs.
  • A new login block that shows help text and login link when logged out and a log out link when logged in.

Moodle

Hampshire College uses Moodle for course websites, but we also have a separate installation called CWS (community websites) that is used for managing collaborative projects and committees. Up until now, CWS had been using a different version and theme for Moodle, but now it has the same version and design as Hampshire course websites.

Check out the Moodle Guide for Faculty for screenshots and more details about the new Moodle version. Questions, concerns, or feedback can be sent to moodle@hampshire.edu.

18. August 2014 by Applications and Web Services
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Design Changes for the Hampshire Website

Have you noticed that www.hampshire.edu looks a little different lately? Once again, Hampshire IT and communications staff have been hard at work to implement more improvements for the Hampshire website. We’ve introduced some small design changes, based on usability testing and best practices, that we believe will have a big impact on making the website more user friendly and visually appealing.

The Highlights of These Enhancements

  • Changes to the homepage layout allow for showcasing a lot more content, in a visual manner, about our awesome students, faculty, staff, alums, and news and events on campus.
  • We’ve changed the letter case styling from all lower and upper case in some areas to follow standard capitalization rules, which makes the text easier to read at a glance.
  • Website pages have been widened to 960 pixels, allowing content to flow on the page without appearing narrow or squished and without as much scrolling. Wider images at the top of each page allow for more opportunity to highlight different aspects of the Hampshire community.
  • Navigation boxes on the left side have been moved down to align more with the content of pages where a user’s eye will notice it. This shift, along with consistent capitalization and lines between menu items, makes navigating through the website a faster and easier process.
  • Content calling for a user to take action, such as requesting information, has been styled differently and moved to the right side of the page where it will catch the attention of the user, as opposed to the left side of the page.
  • Small style changes, such as headline text and background colors, were made to enhance the visual appeal of the content.
  • Social media links have been moved to a consistent location in the footer.
  • A new look and feel for the Areas of Study listing.

Questions, concerns, or feedback about these changes can be sent to drupal@hampshire.edu.

18. August 2014 by Applications and Web Services
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Hampshire’s Successful Migration to Drupal

drupliconHampshire’s website, www.hampshire.edu, was moved over to the Drupal platform last Tuesday, July 8. Prior to this move, content authors had been using RedDot content management system to edit content on the website. We made the decision to switch last year and we chose Drupal for a number of reasons.

Read more about the decision to move to Drupal »

In addition to working on other projects, Hampshire IT and communications staff have worked hard over the last year to learn Drupal, build a Drupal installation to fit our needs, and prepare the website content to be moved automatically into this new system. We worked with Drupal experts from Palantir.net to help guide us in this process, and we also received some great advice from our colleagues at Mt Holyoke who went through a similar migration process in the past.

What does success look like?

The website looks almost exactly the same! The plan was to implement our existing design in Drupal, and that’s what we did.

Did anything change?

The biggest change is that we were able to retrofit our existing design to be somewhat responsive. This means that the website should be easier to use on devices like mobile phones, which is a big deal because mobile web traffic just keeps increasing over time.

The other big change is for our content authors. Everyone updating content on the website needed to be trained on Drupal. We are still in the process of training content authors, but many staff who have already been trained have indicated that they like the new editing interface that Drupal has to offer.

What does the future look like?

Over the next couple months we will be working on changing the design of the website a bit to reflect more modern web standards. This will not be a big redesign by any means, but we will be implementing some changes like wider page content and being able to display more content on the homepage.

Drupal has an abundance of features, some of which allow for content to be displayed on multiple pages, and in different ways, in an efficient manner. We will also be working on setting up these mechanisms to make it easier for our content authors to display information on the website in more visually appealing ways.

There will likely be a large redesign of the website in the future, which will include a cohesive process of discussion and organization around Hampshire’s identity and communication strategy. Conversations are beginning to happen around what this process might entail, but a project has not yet been put into action on this front.

Have any questions, comments, or concerns?

Send them to drupal@hampshire.edu.

15. July 2014 by Applications and Web Services
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Tech Tip Summer Extra: Is Your iPhone Deleting Email Trash?

A recent change to iOS seems to have changed the way email trash is handled on the iPhone and iPad. Read on to learn how to check if your email trash is being emptied behind your back.

About iOS Email Configurations
When email is set up on an iOS device the default option is called “IMAP.” With IMAP, the iOS device acts as a sort of window onto the mail server–the mail you see is actually up on the mail server. The alternative to IMAP is “POP”, which downloads email onto your phone, making a copy of the things on the server. We generally recommend IMAP for setup because there’s no issue with synchronizing–the email on your desktop, the email on your phone, and the email in Webmail are all the same.

Behind the scenes when you set up email on the iPhone, it decides where to put messages that you delete. It used to be that it would create an email trash receptacle on your iPhone and put deleted messages there. However, one of the recent iOS updates changed it so that it now defaults to using the trash on the mail server if you set up your account as IMAP. That’s fine, and even good, because who really wants to manage two trash receptacles? If your email is set up POP then it still uses a local trash receptacle.

So that’s all good, but a second change to the way trash is handled by default isn’t so great: the trash is automatically set to be deleted if it’s more than 7 days old. On an IMAP account that may well mean that it’s emptying the email trash on the server–including email that you threw out on your computer or other devices. On a POP account it will only be deleting email that you threw out on your iOS device.

Checking the Configuration of your iOS Email
We aren’t sure exactly who will be affected by this change, but we ourselves have been affected, so we strongly suggest that anyone using an iOS device check their email settings (and if you have more than one iOS device check it on all of them). Even if you don’t think you care about how trash is handled you should understand what it’s doing.

  1. On your iOS device open up “Settings” and then select “Mail, Contacts, Calendars.”
  2. Select your Hampshire account.
  3. If your account says “POP” then you don’t need to worry about it deleting server trash and can stop here–but if you want to see how often it’s emptying the trash you can continue on. If it says “IMAP,” then select the account again to bring up the account information.
  4. Scroll down and select “Advanced.”
  5. Under “Mailbox Behaviors” select “Deleted Mailbox.” (If you’re using POP then skip this step.)
  6. Look to see which “Trash” is checked. If it’s “On my iPhone” then your trash is stored separate from the server. If it’s under “On the Server” then you’re using the email server trash. If you want to change where trash is put you can select a different option, but the main point here is to find out which it’s doing. (Ignore this step if you’re using POP.)
  7. Select “Advanced” to go back to the previous screen (POP users won’t have to do this).
  8. Under “Deleted Messages” look at the “Remove” setting. This is how often it will empty your trash. If your Deleted Mailbox was set to the server trash we advise setting this field to “Never.”
  9. Go back to the Account page and select “Done.”

11. July 2014 by Kate, School Support Specialist
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Tech Tip of the Week: How to Get Our Attention

What’s the best way to contact IT for help? That depends on the situation. Here are our suggestions for the most efficient service.

Computer Crisis?
For those need-immediate-attention emergencies, pick up the phone and call the IT help desk at 413.559.5418.

Need Quick Help?
If you have a problem that needs quick–but not immediate–attention, contact the help desk via email at helpdesk@hampshrie.edu.

Have a Question?
If you have a question it’s best to either call (413.559.5418) or email (helpdesk@hampshire.edu) the IT help desk.

Have a Project or Request?
For problems not requiring immediate attention, you can enter a work order in our system. The help desk can enter work orders for you, but it’s quicker for you to do it yourself. That will also free up the help desk personnel for situations requiring immediate attention.

Entering work orders for IT is pretty simple, especially when you’re entering them for yourself:

  1. Go to http://thehub.hampshire.edu (for a shortcut on campus, try typing just “thehub” into your browser, without the quote marks).
  2. Log in using your HampNet ID.
  3. Select “Faculty” or “Employee.”
  4. From the IT Trouble Tickets section select “Enter an IT Trouble Ticket.”
  5. You will be asked to verify your name, location, etc.
  6. Choose the type of work from the drop down list at the bottom and click submit.
  7. If this is a computer problem, you will be given a list of computers assigned to you to choose from (if appropriate–you can select “none” if it’s not related to a specific computer).
  8. Finally, you’ll be asked for a description of the problem; try to be specific and clear about the problem, but don’t fret: if we have questions, we can always contact you.
  9. Submit the work order and you’re done!

You can track the work order from TheHub, too. Just select “Trouble Ticket Status Inquiry,” and you’ll be given a selection of work orders to choose from.

01. May 2014 by Kate, School Support Specialist
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